Privacy Policy

This policy explains what information Sylk System collects, how it is used, and the choices you have. Sylk System is used by home improvement companies (“customers”) and their staff to run in-home sales.

Information we collect

• Account information for staff users, such as name, email address, role, and office.
• Information customers enter about their own homeowners and leads, such as names, addresses, phone numbers, quotes, contracts, signatures, and documents.
• Activity records, such as when a quote link is opened or a lead is accepted or declined.
• Information submitted through our Book a Demo form.
• Basic technical data such as browser type and anonymized usage analytics.

How we use information

• To provide, secure, and support the service.
• To send messages that users ask the app to send, such as quote links.
• To respond to demo requests and support questions.
• To meet legal obligations.

We do not sell personal information, and we do not use customer data for advertising.

Google user data

If a user connects a Google account, Sylk System only requests permission to send email on that user’s behalf, for example to send a quote or contract link to a homeowner from the rep’s own address.

• Sylk System never reads, indexes, or stores the contents of a user’s inbox.
• Google user data is used only to send the messages the user initiates within the app.
• Google user data is not sold, not used for advertising, and not transferred to others except as needed to provide this feature, to comply with law, or with the user’s consent.
• No person reads Google user data except with the user’s permission, for security purposes, or to comply with law.
• Users can disconnect Google at any time, which stops all sending on their behalf.

Sylk System’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Sharing

We share information only with service providers that host and operate the service on our behalf, when a customer directs us to, or when required by law. Each customer’s data is kept separate from every other customer’s data.

Retention and deletion

We keep information for as long as a customer’s account is active or as needed to provide the service. Customers may request deletion of their data by contacting us.

Security

We use access controls, encryption in transit, and role-based permissions to protect information. No system is perfectly secure, and we will notify affected customers of a breach as required by law.

Contact

Questions about this policy can be sent to tyler@tylersylvia.com.